‘The team are always so lovely and helpful, just wanted to share this with you!’

Audience member
Image by David Hughes

Your Visit

Opening Times

Our Box Office is now open for bookings in-person and over the phone at the following times:

Monday – Saturday:

Non-show days: 10.00am – 6.00pm

Show days: 10.00am – 6.30pm for future bookings, but you’ll be able to pick tickets up for that evening’s performance until showtime at 7.30pm.

Customers can also still book online, 24 hours a day, 7 days a week, at newvictheatre.org.uk.

Please note: Our Box Office team are currently contacting all customers who have tickets booked for shows we are rescheduling due to the official government advice issued at this time. They will talk to you about the options available for your tickets –  you could help us by donating the cost of your ticket to our fundraising campaign, we can offer a credit note to the rescheduled performance date, or another performance of your choice, or, if you’d prefer a refund, just let us know when we call you.

In these exceptional circumstances, we want to thank all of our audiences for the support you have shown us. We hope you are all keeping safe and well at this time.

We make sure that whatever appears on our stage is amongst the best of its kind anywhere. It’s just as important that everything else we do is equally good.

People often tell us that the New Vic is one of the most comfortable, convenient and friendly theatres around; that’s why we won the Theatrical Management Association award for Most Welcoming Theatre. We aim to keep it that way.

Getting here couldn’t be easier – Junctions 15 & 16 of the M6 are only 15 minutes away and we’re just a few hundred yards from the A500.  There are bus stops right outside the theatre.

We have our own, fully staffed car park – you can be dropped at the door and, after the performance, you’re back in your car within minutes.

Our Café serves home-cooked, quality food and, wherever possible, uses locally-sourced produce and ingredients.

We do our best to make the theatre building and performances as accessible as possible.

And we have friendly ticket prices too!

If you need to know anything more, just call our Box Office:  01782 717962

How to find us

New Vic Theatre,
Etruria Road,
Newcastle-under-Lyme,
ST5 0JG

If you’re using a SatNav…

Users of satellite navigation systems have occasionally experienced problems finding us. Please ensure that your system is directing you to the NEW VIC, NEWCASTLE-UNDER-LYME. Double check that your system has logged the correct postcode – ST5 0JG

In this section

Box Office Info

Opening Times Our Box Office is open from 10.00am – 7.30pm on performance days; 6.00pm on non-performance days. The New Vic is closed on…

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Getting Here

New Vic Theatre Etruria Road Newcastle-under-Lyme Staffordshire ST5 0JG By Car We are located just two minutes from the A500 – the…

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Our Local Area

You can find information on places to stay and things to do in Stoke-on-Trent, Newcastle-under-Lyme and Staffordshire by visiting the following websites:…

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Customer Complaints Policy

You can find our Customer Complaints Policy here

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Family Facilities

The New Vic welcomes families. We have a lift to the first floor for anyone with a pushchair or who might struggle…

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Access

The New Vic believes that theatre is for everyone and is committed to providing access to the arts for all. Getting To…

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Parking

Disabled Please contact Box Office on 01782 717962 to arrange reserved, free parking Coach/minibus Please contact Box Office on 01782 717962 to…

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