Box Office Info

Opening Times

Our Box Office is open from 10.00am – 7.30pm on performance days; 6.00pm on non-performance days. The New Vic is closed on Sundays.

You can also contact us by emailing tickets@newvictheatre.org.uk

Customers can also still book online, 24 hours a day, 7 days a week, at newvictheatre.org.uk

How to book:

Please note that there is a transaction fee of £1 per ticket to cover the cost of this service.

By phone
01782 717962
24 hour booking service (answerphone outside Box Office opening times).

In person
Monday to Saturday: 10.00am – start of performance.
New Vic Theatre, Etruria Road, Newcastle-under-Lyme, Staffordshire ST5 0JG

NOTE: The theatre closes at 5pm on days we don’t have a performance (click here to check the calendar and see which days these are).

By post
Make cheques payable to New Vic Theatre (cheque guarantee number and expiry date on reverse), include SAE and post to the address above.

Please note: Our Box Office team are currently contacting all customers who have tickets booked for shows we are rescheduling due to the official government advice issued at this time. They will talk to you about the options available for your tickets –  you could help us by donating the cost of your ticket to our fundraising campaign, we can offer a credit note to the rescheduled performance date, or another performance of your choice, or, if you’d prefer a refund, just let us know when we call you.

Ticket packages/discounts/concessions

Click the links:

or contact the Box Office.

Access requirements

You can find information on access here.

Contact Box Office

Tel: 01782 717962
E-mail: tickets@newvictheatre.org.uk

As a registered charity, we rely on the support of grants, donations, and the income from our Box Office, Bar and Café to support our work. Our ambition is to keep ticket prices as low as possible. Click here for information on discounts and concessions and value tickets.