Covid & Visitor Information

Welcome back to the New Vic, we’ve missed you!

We can’t wait to see you at the theatre soon. If you haven’t been back to us for a while, you’ll be pleased to know that our team are still the same friendly faces, but you will notice that a few things might look slightly different as we’ve got a few things in place to ensure a safe space for our visitors, and our staff.

If you’re planning a visit to us, please wear a facemask when walking around the building, and during performances, as per government guidance. Our Front-of-House and Catering Teams will also be wearing facemasks.

We have a number of hand sanitising stations situated around the theatre for customers to use on their visit to us.

We ask everyone to be mindful of other customers who are not in their immediate party when visiting the New Vic as some visitors may prefer to have some extra distance when moving around our venue.

If you’d like more information about what we have in place at the New Vic ahead of your visit, please see below for some frequently asked questions. Our Public and Building Risk Assessments are also available to view on this page.

We hope you enjoy your visit to us!

What time are you open?

We’re open from 10.00am until 7.30pm on performance days; 10.00am until 6.00pm on non-performance days. We are closed on Sundays.

Our Cafe is open until 3.00pm and our Box Office and Shop are open until 6.00pm each day (7.30pm on performance days).

Do I have to wear a mask on my visit

Yes. Please wear a facemask on your visit to the New Vic, when walking around the theatre and during performances, unless exempt.

What precautions are in place in the building? Are there any guidelines I need to follow?

On arrival to the theatre, please use our main entrance to access the building. You’ll see we have implemented a one-way system during the day, and ask customers to enter through the right-hand side door*, and exit through the opposite door when leaving.

There will be sanitiser to use on entry, and other sanitiser stations available for use throughout the building during your visit.

We’ve put new screens up on the Box Office counter so we can keep you and our team safe, and our Front of House and Catering Teams will be wearing facemasks.

*If you have access requirements, please feel free to use the automatic doors to enter the building, ensuring no-one is exiting at that time.

Are the toilets open?

Yes.

Please sanitise your hands before entering the toilets. Then follow the WHO guidelines on washing hands for a minimum of 20 seconds afterwards, before using sanitiser once again as you exit.

Our soap dispensers and hand sanitisers are all contactless and our Staff will monitor them to ensure safe practice.

Can I use the lift?

Yes. The lift is available for customers to use to access the first floor.

Please only use the lift with members of the same household bubble, sanitising your hands on both entry and exit.

Do I need to book a table for the Cafe?

You don’t need to book a table in advance, but if you’d prefer to, you can book online here (https://www.newvictheatre.org.uk/cafe-and-shop/cafe/). We can accommodate up to 75 people in our cafe space at any one time.

Please use the cafe in accordance with the current government guidance, available on gov.uk

Can I pay by cash?

Yes, we are currently taking both cash and card.

What do I need to do when I arrive if I’m visiting the cafe?

Once you have come in through the front doors, make your way upstairs and our cafe host will meet you and take you to a table. Take a look through our menu (which are now single use, disposable menus) and then one of our servers will come over and take your order.

Our staff will be wearing facemasks and you might notice increased levels of cleaning during your visit but our friendly welcome and locally sourced, great food, remains the same quality you’re used to!

Do I need to bring my own PPE or sanitiser?

We have contactless hand sanitisers throughout the building but please bring your own facemask if you are visiting us.

If I, or someone in my group falls ill whilst on site? what do we do?

If you or a member of your household feel unwell, we ask that you do not visit the New Vic.

If you or a member of your party feel unwell whilst at the theatre, you should leave as soon as possible and inform a member of staff (from a safe distance) before leaving. If you are unable to wait outside or leave immediately (ie. rely on public transport) a member of staff will be able to direct you to a safe room to wait in isolation.

Is sanitiser available and where will the stations be?

Yes, we have a variety of contactless sanitiser stations in the building, these are; on arrival; outside each lift door; outside each toilet; cafe entrance and the bar area.

Will I have my temperature taken?

You will not be required to have your temperature taken when visiting.