Covid – Visitor Information

Welcome back to the New Vic, we’ve missed you!

We reopen our doors on Monday 7 September and we can’t wait to see you. Our team are still the same friendly faces that you know, but you’ll notice a few things have changed as we’re closely following government guidance to ensure a safe space for our visitors, and our staff.

If you’re planning a visit to us, please:

· Remember to keep a 2m distance for people who aren’t in your household bubble

· Wear a mask, unless you’re eating and drinking in our café

· Sanitise your hands as you enter the building,

and

· Enjoy your visit!

If you’d like more information about what else we’ve put in place at the New Vic ahead of your visit, please see below for some frequently asked questions. Put Public and Building Risk Assessments are also available to view on this page.

We’ll add information about future performances, and what to do if you’re visiting us for a show, to this page soon.

What time are you open?

We’re back open from 10.00am until 4.00pm, Mondays – Fridays from Monday 7 September.

Our Café is open until 3.00pm and our Box Office and Shop are open until 4.00pm each day.

Do I have to wear a mask on my visit?

We ask customers to wear a mask if they are visiting us, with the exception of visitors who will be dining in the cafe.

What precautions are in place in the building? Are there any guidelines I need to follow?

On arrival to the theatre, please use our main entrance to access the building. You’ll see we have implemented a one-way system, and ask customers to enter through the right-hand side door*, and exit through the opposite door when leaving.

There will be sanitiser to use on entry, and other sanitiser stations available for use throughout the building during your visit.

There is signage in place to let you know where to go next – if you’re heading to Box Office, please join the queuing system and one of our friendly team will call you to the counter when they are available. We’ve put new screens up on the counter so we can keep you and our team safe.

*If you have access requirements, please feel free to use the automatic doors to enter the building, ensuring no-one is exiting at that time.

Are the toilets open?

Yes. Our toilets on the first floor are available for use.

Please sanitise your hands before entering the toilets. Then follow the WHO guidelines on washing hands for a minimum of 20 seconds afterwards, before using sanitiser once again as you exit.

Our soap dispensers and hand sanitisers are all contactless and our Staff will monitor them to ensure safe practice.

Can I use the lift?

Yes. The lift will be available for customers to use to access the first floor.

Please only use the lift with members of the same household bubble, sanitising your hands on both entry and exit.

Do I need to book a table for the Cafe?

You don’t need to book a table in advance, but if you’d prefer to, you can book online here (https://www.newvictheatre.org.uk/cafe-and-shop/cafe/). We can accommodate up to 75 people in our café space at any one time.

We will seat customers in household bubbles and ask you to please use the café in accordance with the current government guidance, available on gov.uk

Can I pay by cash?

No. In order to minimise surfaces touched by staff and customers, at the current time we will only be accepting payments by card. This applies to all purchases made at Box Office, the Café and our shop. We thank you for your support with this.

What do I need to do when I arrive if I’m visiting the cafe?

Once you have come in through the front doors, make your way upstairs and our café host will meet you and take you to a table. Take a look through our menu (which are now single use, disposable menus) and then one of our servers will come over and take your order.

Our staff will be wearing face visors and you might notice increased levels of cleaning during your visit – but our friendly welcome and locally sourced, great food, remains the same quality you’re used to!

Do I need to bring my own PPE or sanitiser?

We have contactless hand sanitisers throughout the building but please bring your own facemask if you are visiting us.

If I, or someone in my group falls ill whilst on site– what do we do?

If you or a member of your household feel unwell, we ask that you do not visit the New Vic.

If you or a member of your party feel unwell whilst at the theatre, you should leave as soon as possible and inform a member of staff (from a safe distance) before leaving. If you are unable to wait outside or leave immediately (ie. rely on public transport) a member of staff will be able to direct you to a safe room to wait in isolation.

Do I have to sign anything for Track and Trace purposes?

If you are using the café you will be asked to leave your contact details as part of the Track & Trace scheme on arrival. This does not apply if you are just visiting the Box Office or our Shop.

Is sanitiser available and where will the stations be?

Yes, we have a variety of contactless sanitiser stations in the building, these are; on arrival; outside each lift door; outside each toilet; café entrance and the bar area.

Will I have my temperature taken?

You will not be required to have your temperature taken when visiting.